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This website is owned and operated by Madura Travel Service Private Limited. Please read these terms of use before using this website.
By accessing and using this site, you accept these terms of use, the privacy statement, notices and disclaimers (collectively the “Terms of Use”) and your use of this site is subject to the Terms of Use. Where you represent another person or entity when accessing and using this site, you warrant that you are authorised to accept these Terms of Use on behalf of that other person or entity.
From time to time, Madura Travel Service may modify these Terms of Use by posting modified Terms of Use on this website. Any amendment is effective from the date it is posted on this website. Any terms and conditions proposed by you are expressly rejected by Madura Travel Service and are of no force and effect.
Transactions may be disputed anytime within up to 120 (one hundred twenty) days from the date of transaction by a buyer, as per the Card Payment Network Rules. Disputes resolved in favour of a buyer may result in reversal of payment to such buyer (“Chargeback”). In the event of rejection or suspension of payments to the seller, chargebacks, refunds and/or any other dispute relating to the transactions contemplated under these Terms of Use (“Disputed Transaction”), on any grounds whatsoever, we will forthwith notify the seller of the same.
On such notification the seller will conduct an internal review of such matter and will, within 5 (five) working days from receipt of notification, respond to us in writing either: (a) requesting us to refund the payment received by the seller in respect of such Disputed Transaction (“Refund Monies”); or (b) providing us with a statement explaining how the Disputed Transaction is not warranted, together with all documentary evidence in support of contesting such Disputed Transaction.
All refunds shall be made to the original method of payment. In the event that the seller provides a Refund Request to us or fails to contest such Disputed Transaction within the aforesaid 5 (five) working days or contests the Disputed Transaction without providing supporting documentation to our, payment service providers’, Card Payment Network and/or issuing institution’s satisfaction, we will be entitled to recover the Refund Monies from credits subsequently made to the escrow account with respect to payments made by the seller’s buyers.
In the event that we are unable to recover the Refund Monies as aforesaid, due to the amounts credited to the escrow account being lower than the Refund Monies, Madura Travel Service shall be entitled to recover such Refund Monies (or any part thereof) from the User by (i) raising a debit note in respect of such monies; and/or (ii) setting-off the remaining Refund Monies against the future payables to the seller and refund the same to the respective buyers. The seller will be liable to make payment of the Refund Monies or part thereof which has not been recovered by us forthwith. It is hereby agreed and acknowledged by the parties that the Fees charged by us in respect of the Disputed Transaction will not be refunded or repaid by us to the seller, buyer or any other person. Further, the Chargeback will be provided within 1 (one) week of the transaction and the maximum amount of the Chargeback payable by Madura Travel Service to the buyer will be the value of the transaction only.
A chargeback shall mean a transaction that is uncollectible and returned to the service provider or Madura Travel Service by the user, payee or acquiring bank for a refund to the concerned payer or user due to any of the following reasons:
As a result of the rapid nature of movements of funds, once a payment has been initiated through the services, it may not be possible to retract the same using the services. If a user wishes to attempt to chargeback or retract a payment, they must notify their bank and Madura Travel Service immediately and provide all required information. Madura Travel Service cannot however guarantee that the payment will be retracted. It may be possible to charge back or retract a payment in case of a payment by debit or credit card, if the instruction is given to the user’s bank and Madura Travel Service within the prescribed time. However it would not be possible to do so in case of any other mode of payment.
In the event of a chargeback situation arising in case of any products purchased by a user or payer, for which payment has not yet been made to the payee or user by the service provider, the user or payer shall be advised by Madura Travel Service to resolve the issue with the payee or user or service provider and Madura Travel Service shall then settle the payment in accordance with the solution agreed upon by the parties.
In such event, if the payee and the payer are unable to arrive at a satisfactory resolution of the problem, Madura Travel Service or the service provider shall be entitled to make a direct credit to the disputing payer’s account for the disputed amount. Such a debit to the payee’s account and the direct credit to the disputing payer’s account shall not be disputed by the payee in any manner whatsoever. In the event of the payee and the payer arriving at a settlement, Madura Travel Service or the service provider shall deal with the said monies in accordance with the terms of the settlement arrived at.
In the event of a chargeback situation arising in case of any products purchased by a user or payer, for which payment has been made to the payee, user or service provider, the user or payer shall be advised to resolve the issue with the payee, user or service provider and Madura Travel Service shall then settle the payment in accordance with the solution agreed upon by the parties.
Madura Travel Service shall not be responsible to make payments in respect of any chargeback unless it has received the requisite amounts from the concerned acquiring bank, service provider, payee or user. Madura Travel Service shall not be responsible for any claims, disputes or penalties arising in connection with such chargeback; Madura Travel Service shall be indemnified against the same. In the event of receipt by Madura Travel Service of an amount of a chargeback from the acquiring bank or service provider, Madura Travel Service shall pass on to the user or payer such amount received within 7 days.
In the event that the parties have agreed that a user or payer is entitled to chargeback any transaction, Madura Travel Service may at its discretion give effect to such chargeback entitlement by: (a) deduction of the relevant amount or any part thereof from any amounts to the payee; or (b) billing the concerned party for the relevant amount or any part thereof.
If we find the account inactive for more than 120 days (for all services), we will proceed with deactivation. Pending dues to be collected from the merchant.
Setup fees once paid will not be refunded except for cases rejected by Basispay due to KYC or risk validation, which will be refunded after validation charges.
KYC and risk validation can also be reviewed anytime by the Basispay team even after commencement of the services and will be revalidated at least once in every year. Any charges pertaining to this will be collected from the merchant with prior notification.
All our products which are sold by Madura Travel Service (P) Ltd are subject to these Terms and Conditions and the same shall govern the contract between us. In the event of booking of any third party tours or travel products or services like cruise, flights, coaches, sightseeing etc., the terms and conditions specified by such tour operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our Terms and Conditions.
The services comprising the tours are provided by independent entities that own or operate airlines, surface transportation, hotels, restaurants, kitchen caravans, caterers, ships and cruises, places of entertainment like theme parks, museums, art galleries etc. Though we select reputed suppliers after we inspect their infrastructure, we have no direct control over such services or persons providing such services or their staff. We cannot be held responsible if the contemplated service is not provided by the supplier or there is a defect or deficiency in the services provided by any supplier.
Consequently, any delay, injury, death, loss or damage caused on the above account does not render us liable to the clients who have chosen us as organisers. However, in case a client is not satisfied with a particular service, we can take up the matter with the supplier if we are intimated immediately as per the process described in this document. Similarly, we do not take responsibility for any act or omission of co-travellers or third parties, if it results in injury, damage or danger to the life, limb or property of any client.
As we book services in advance and are bound to honour the commitments as to payment to the suppliers, cancellation of services earmarked results in the company losing money depending upon the time of communication of cancellation to the supplier and therefore, the cancellation schedule, which is based on the above amongst other factors, becomes applicable on cancellation. Read through all terms and conditions and book tours. Booking a tour with Madura will automatically accept all terms and conditions.
We quote the rates several months in advance. Naturally, the rates describe the then available services as accurately as possible. However, factors and circumstances beyond our control like traffic problems, weather conditions, fairs, festivals, sport events, political or religious gatherings, strikes, change of management or closure of hotels or restaurants, over booking of hotels or flights, cancellation or re-routing of flights or railway, closure of or restricted entry at a place of sightseeing may result in changes in the services or itineraries.
We therefore reserve the absolute right to alter, amend, change or modify the tour package, itineraries, tour schedule, the travel plan and sightseeing. Where we may know of these sufficiently in advance we would notify you; otherwise our tour managers or local representatives would inform you of the changes on the spot. In case the alternate arrangements made are materially superior as compared to the ones described on the website, we may charge extra for the same anytime.
The services to which the client is entitled are described on the website and/or the price grid or the concerned invoice as the case may be. Please note that neither our staff members nor you are authorised to promise any service or facility over and above the mentioned ones and agreed upon at the point of sale.
For the comfort and convenience of the clients, we would sometimes amend the itinerary. The company would also try to inform the client about these changes, prior to the start of the tour or during the tour if that be possible.
The following definitions apply throughout these Terms and Conditions:
Persons fulfilling the criteria set by relevant provisions of law relating to foreign exchange in India and RBI rules, whose passport is valid for at least six months subsequent to the date of departure of the tour and who have been granted relevant visas to reach the point of commencement of the tour and travel throughout with the group are eligible to book on the tour.
You have been supplied with complete details of the tour arrangement, itinerary, price grid and these Terms and Conditions for the relevant bookings of the tour. You shall read the same carefully before filling and signing the booking form and the Terms and Conditions.
You shall pay the non-refundable interest free booking deposit as per booking at the time of booking. The Terms and Conditions, booking form and payment receipt shall be binding on the parties and shall constitute a contract between the parties.
In case of one or more but not all the clients signing the booking form or Terms and Conditions, it shall be deemed that the others have duly authorised the concerned signing client(s) to do so. In case you sign the booking form for and on behalf of the persons named in the booking form, it shall be deemed and construed that the clients have duly authorized you to sign on their behalf.
The signing of the booking form and the Terms and Conditions by the client or by you shall reconfirm the acceptance of the Terms and Conditions contained herein by the client(s) in totality. The company reserves the right to decline to book any person(s) for any tour or to cancel their booking without assigning any reason.
No person including the employee(s) of the company or you have the authority to alter, amend, or waive any stipulation, representation, term or condition set forth in this document. Assurance, if any, which is contrary to the terms and conditions given, shall not bind the company.
The company has the right at any time to terminate the contract prior to the commencement of the tour without assigning any reason whatsoever; amend, alter, vary or withdraw any tour, holiday excursion or facility it has advertised or published; or substitute a service by a service of similar class or type if it is deemed advisable or necessary. In either of the above cases, the company shall not be liable for any refund or compensation whatsoever.
The company shall decide the prices of the respective tours from time to time and the relevant price list will be furnished to you from time to time. The said price list shall include the price of the tour payable by you to us and the maximum price at which the said tour can be sold to the end user. In any event, you shall not sell any product at a rate higher than the maximum retail price fixed by the company.
You should produce the original passport of the persons travelling at the time of booking for international and inbound travel. Domestic passengers should produce the original ID proof of the persons travelling at the time of booking. Along with the booking form, you shall enclose the non-refundable interest free deposit amount depending upon the tour you have chosen.
In case visas are to be obtained by us for the clients, you shall also pay a visa deposit depending upon the country of visit for any of the international tours at the time of booking on tours that require visas. The visa deposit would be utilized towards the cost of visas. If the amount spent for visas including administrative charges exceeds such amount, you shall pay the difference. In case such cost is less than the visa deposit, the difference would be adjusted towards the tour cost once the final payment is made.
In the event of cancellation of the tour by either party, the said deposit would be refunded after deducting amount spent by the company including administrative charges; and in case such amount is more than the deposit amount, you shall be liable to pay the difference to the company. Unless otherwise the company receives the full payment, the company shall not be liable to process the booking or obtain visas for the clients.
It is entirely your responsibility to arrange, provide and carry on tour valid travel documents including a passport valid for a period of at least six months from the date of travel on the tour with necessary visa(s) and immigration clearance (if applicable), confirmed air tickets, documents confirming insurance to cover risk to life, limb and property for the duration of the tour, medical clearances, inoculation or vaccination certificates as the case may be to be able to travel as per the tour itinerary.
It is convenient and safe to have visa applications made to the concerned consulates or authorities through the company. However, for certain visas including visas for the USA and UK, the client would have to attend a personal interview at their own cost.
As granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments, the company shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act or omission or for any loss, expense, damage or cost resulting therefrom.
You should ensure that you submit the relevant documents and photographs within the stipulated time as mentioned in the documentation checklist given to you at the time of booking. Any additional information, details and documents you possess to support the visa applications should be made available to the company.
The company would not be responsible in any way in case any clerical error regarding names, attachment of wrong photographs, duration, or type of visa (single or multiple entries) occurs in the consulate or embassy. You shall be fully responsible to check the visas, their validity, details and the correctness thereof.
In the event the application for visa made by you or the company on your behalf is rejected by the concerned embassy or authorities due to inadequate supply of documents furnished by the applicant or due to any other reason whatsoever, the company shall not be liable or responsible for the same. The cost of processing visas is not included in your tour price unless provided otherwise.
The visa fee when prescribed includes the actual visa charge, cost of processing fees, the professional charges of the company and overheads. Even if visas are rejected, the stipulated fees of the company shall be payable by you. There would be no refund if anyone is unable to travel due to the said reasons. In such cases, the non-refundable deposit paid by you shall be forfeited and no claim whatsoever shall be made for the same and the cancellation schedule shall be applied in addition as applicable.
If passports are required to be mailed for visas or POE to different cities, the company would mail the passports by reputed courier. In case of loss or delay of the passport arising out of such transmission, the company would not be responsible to compensate the holder for any loss whatsoever.
The position in respect of cancellation of tour by you due to non-availability of travel documents would not change only by virtue of your having applied for such documents through the company. In the event that a client is unable to travel on the tour originally booked due to rejection of visas by the concerned embassy, the company may in its discretion offer such client an option to postpone the tour to another available date or transfer the booking to any other tour. In such case the transfer fee for the transfer of the tour shall apply. In case the client declines the offer, the cancellation schedule shall apply.
All terms and conditions will be applicable with few amendments. The prices for foreigners will vary based on the products and services. The company uses various suppliers for individual products, so the company will not be responsible for any grievances caused to the passengers. Still the company will try to take efforts in solving the issues as soon as possible but will not assure settlements in terms of refunds or adjustments of itinerary. Valid visa and original passport is required for booking any tour.
The prices quoted have been calculated at the rate prevailing at the time of preparing the tour package and other services. The company reserves the right to amend the prices published on this website or brochure and to charge accordingly in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special or high season charges levied by the suppliers, hike in tax, hike of airline or rail charges before the date of departure. All such increases in price must be paid to the company in full before the departure of the tour.
All services would be as specified via the invoices and service voucher(s). A service voucher is the written confirmation of the entitlement of the client to travel on the tour and avail the services and the same must be presented by the client to the tour manager or service provider as applicable on the first day of the tour. Services shall not be provided if the relevant service voucher in original is not produced.
For some countries the client would be handed over internal flight or train tickets, hotel and other vouchers by the tour manager or company representative on arrival at the holiday destination. The service voucher(s) along with air tickets and other travel documents would be given to you 1 day prior to departure, only on payment of full tour cost including foreign exchange component 45 days prior to departure of the tour and adherence to the schedule of documentation by you.
If the booking is accepted less than 45 days prior to departure, you shall make full payment of the tour cost including foreign exchange component and deposits at the time of booking. If a booking is accepted on a date closer than 45 days before departure, air tickets and other travel documents would be given to you as early as possible prior to departure. It is entirely your responsibility to check the service voucher(s), tickets, visas and insurance policies carefully and to let the company know immediately in the event of any error.
It is mandatory that you purchase overseas medical and other insurance policies to cover the risk to life, limb and property whilst on tour for the duration of the trip. The tour cost does not include the insurance premium and clients shall acquire the same at their cost.
If the cost of insurance is included in the tour or you want us to obtain the insurance policy for the above purpose, such policies would cover the duration of the trip and relate to persons below the age of 60 years. In case of clients above the said age and in case of clients seeking extended stay abroad, there would be additional premium payable by them. Further it would be your responsibility to produce such medical reports as might be required by the insurer.
You would have a direct contractual relation with the insurer and the company is only a facilitator. You have to check the accuracy and correctness of the policies so obtained and in case of any errors or lapses report the same to the insurance company and get the same rectified as the company would not be responsible for the same.
It shall be your duty to inform the company in case the client has any medical condition that may affect their ability to enjoy and pursue fully the tour arrangements and wherein the interest of the group or any member thereof is prejudicially affected. The company reserves the right to ask any client to provide written certification of medical fitness before departure. In the event that a medical condition has not been disclosed, the company is not liable to provide any assistance or money back.
The company would be happy to provide the client additional foreign exchange required for personal use whilst travelling overseas. This exchange would be drawn from the balance of the Basic Travel Quota component of the client with the company. The client may take foreign exchange for personal use partly in currency, partly in travellers cheques or travel currency card.
Travellers cheques are a safe way to carry money as they can be encashed for a small service fee and can be replaced if they are stolen or lost, provided the client has the lost travellers cheque numbers and the counterfoil subject to the rules applicable. Alternatively, one can take a travel currency card, which is by far one of the safest ways to carry money and make payments.
It is absolutely necessary to have return air seats to India confirmed prior to departure from India for outbound tours. Clients wishing to change the date of their return journey after departure from India shall have to pay “change in reservation fee” directly to the airline, subject to availability of seats in the same booking class. This fee may range depending upon the airline and the class of booking.
Though the ticket issued to the client for a particular sector may have confirmed status, due to overbooking of seats the airline may offload any passengers and accommodate them on a subsequent flight for which the company will not be responsible.
If a client on an escorted tour wants to return on a date subsequent to the date on which the escorted tour ends, and in case of a client on an individual tour, it shall be solely the responsibility of the client to re-confirm the air tickets 72 hours prior to departure.
The client would have to strictly follow the tour program and return to the point of boarding as per the validity of the air ticket. There shall be no refund if the client fails to join at the commencement of the tour, joins the tour later or leaves the tour before culmination.
For all purposes, it shall be the responsibility of the client to reach the place of commencement of the tour and register with the representative of the company at the appointed place, date and time for group tours. Those clients who do not travel throughout the tour shall under no circumstances be entitled to any refund.
In case a client along with companions is compelled to discontinue the tour due to any reason whatsoever including injury, illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of money paid for unutilized services.
If a client is unable to reach the place of commencement of the tour due to any reason whatsoever, the booking shall be treated as “no show” on the tour and 100% cancellation charges would be levied.
If a client avails pre-tour services or part thereof, or air tickets (cost of which is included in the main tour cost) but fails to join the tour at the appointed place, or cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as “no show” and there would be no refund whatsoever for the unutilized pre-tour or main tour services.
Clients shall not behave in a manner which may cause distress or annoyance to other co-travellers or which may create the risk of danger or damage to property of the company, the co-travellers or others. The company shall be under no liability to any such person.
Hotels chosen for the tours are manually confirmed after confirmation from the client. The company does not hold responsibility for any discomfort or grievances caused due to hoteliers, their staff and services. All hotel bookings are done through suppliers and the company holds no responsibility for any problems at the time of check-in, though the company can try helping out during those situations.
Only the room and corresponding meal vouchers will be provided by the company; other expenses such as meals, minibar, etc. must be paid by the clients directly to the hotel. Cancellation and refund policies are based upon individual hotels—kindly confirm policies before agreeing to these terms. Service tax and service charges are applicable.
On-tour meals, which are as per the menu indicated in the brochure, are served. The company however reserves the right to change the meal arrangement if circumstances make it necessary. The company cannot guarantee a special meal or diet for the client. If the client misses or refrains from availing any meal arranged by the company due to their reasons, there would be no refund.
Where a client makes a request in writing at the time of booking for a special meal or diet, the company would make effort for the same; however, the company shall not be held liable if the same is not provided. Any other meals can be arranged by the company with additional cost. Service tax and service charges are applicable.
Tipping is customary (unless otherwise stated in the itinerary or pricing) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc.). Tipping charges are additional and are not included in the tour cost.
The client travelling by air would be subject to the airline restrictions or limitations on baggage weight, size and number permanently.
The company uses air-conditioned or air-cooled luxury coaches and any other mode of transportation mentioned during the time of booking. Clients shall follow the instructions of the local representative for outbound tours. For Europe tours, average travelling time by coach is approximately 8 hours a day under normal road conditions.
Comfort stops are provided after appropriate intervals having regard to the daily itinerary; though some coaches are equipped with emergency washrooms, such facility can be used only in case of an emergency. Smoking, consumption of alcoholic beverages and snacks is strictly prohibited on coaches. Clients should not leave behind any property in the coach while disembarking. The company would not be responsible or liable in case of loss of such property under any circumstances.
Drivers are bound by restrictions concerning maximum driving hours per day and per week, and itineraries are planned having regard to the same. It is therefore essential that itineraries, schedules and timings are strictly adhered to by clients so as to ensure that all services can be duly provided. If the client misses any service due to unpunctuality, there would be no refund for the same.
Law prevalent in India is applicable. As part of the cause of action arises in Chennai and the company has its registered office in Chennai, it is agreed between the parties that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in courts, forums or tribunals in Chennai alone having jurisdiction to decide the matter.