Be the reassuring voice for travellers — pre-trip questions, booking updates, and issue resolution across phone, WhatsApp, email, and chat.
- Experience
- 1–3 years in customer support, travel desk, or BPO service roles
- Location
- Chennai / On-site preferred
- Type
- Full-time
Responsibilities
- Respond to inbound customer queries with accurate, empathetic communication
- Track tickets/cases through to resolution and escalate operational issues promptly
- Share booking confirmations, travel documents, and itinerary changes clearly
- Log interactions in CRM and help identify recurring product/service gaps
- Support peak periods (holidays, departures) with reliable shift coverage
Requirements
- 1–3 years in customer care, hospitality, or travel support
- Excellent spoken and written English; Tamil or other regional languages a plus
- Patient, organised, and comfortable with multi-channel support tools
- Ability to learn product knowledge quickly (packages, visas, policies)
- Willingness to work rotating shifts when travel peaks demand it
Nice to have
- Prior experience with travel CRM or ticketing tools
- WhatsApp Business / helpdesk platform experience
